Privacy Policy
Introduction
Seven Hills Coffee (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and share personal information when you visit our website and purchase our products.
By using our website, you consent to the practices described in this Privacy Policy.
Information We Collect
We collect personal information to provide and improve our services to you. The types of information we may collect include:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely via third-party payment processors)
- Purchase history
- Any other information you voluntarily provide through forms or correspondence
In addition, we automatically collect certain information through cookies and similar technologies, such as:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on our website
- Referring website
How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders
- To communicate with you regarding your orders, account, or inquiries
- To provide customer support
- To send marketing communications, if you have opted in to receive them
- To personalise your experience on our website
- To analyse website performance and improve our services
- To comply with legal obligations
Sharing of Your Information
We do not sell or rent your personal information to third parties.
We may share your information with trusted service providers who perform services on our behalf, such as:
- Payment processors
- Shipping and logistics partners
- Marketing service providers (only if you have opted in to marketing communications)
- IT service providers supporting our website infrastructure
We require these service providers to use your personal information only as necessary to perform their services and in accordance with applicable data protection laws.
We may also disclose your information when required to do so by law, or in response to valid requests by public authorities.
Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorised access, use, or disclosure. These measures include physical, technical, and administrative safeguards.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience and to analyse website traffic.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Request deletion of your personal information, subject to legal obligations
- Withdraw consent to marketing communications at any time
To exercise any of these rights, please contact us at: [email protected].
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us:
Seven Hills Coffee
Email: [email protected]
Phone: +64 9 4885 550